Shipping
All IN STOCK items ship within 1 to 2 business days and are generally delivered in an average of 4 to 5 business days once shipped in the contiguous 48 United States. Back Ordered, Out of stock, and Build to Order Items will ship once they become available. Orders placed online and shipped in the state of Utah incur a sales tax charge. An additional cost may be incurred for expedited orders or for orders delivered to rural areas for orders placed on www.reparadise.co. Reparadise currently does not ship to Alaska or Hawaii. Please call 801-972-5211 for available options.
Canceled Orders
• All canceled orders over $1000 paid with a “Credit Card” will have a 5% credit card processing fee that cannot be returned.
In the event of a canceled order, the 5%-6% that the credit card company charges us cannot be refunded. Please make note of this before you order. When an order is placed, the credit card company takes a percentage of the sale, typically 5%-6%, this is money that DOES NOT go to us and we do not get this charge given back to us when we refund an order.
Therefore, if someone buys a Roof Rack, fridge, or Galley and then cancels, we pay the credit card company hundreds of dollars that we cannot get back. It is industry standard for larger dollar items to have a “restocking fee” of 15% or more, see our Returns Policy below.
Returns
Reparadise guarantees full satisfaction of the products we sell. For products purchased directly from this site, contact Reparadise by phone or email for proper written authorization/approval prior to returning the item. To be eligible for a refund or credit, you must contact Reparadise in writing within 30 days of receiving delivery of your purchased item. No returns will be accepted without prior written authorization. Products should be returned in their original packaging. Items need to be returned in good condition within ten business days of receiving written authorization from Reparadise.
Return pick-ups are scheduled during normal business hours only. Reparadise will credit your purchase using the original form of payment within five business days of receiving the product into our warehouse. A 15% restocking fee will be deducted from the original purchase price. Delivery fees will not be refunded.
Manufacturer’s Warranty
Warranty coverage is specific to each product. You will need to register your product for warranty. Although some of our retailers may offer extended warranties, Reparadise does not directly support any warranty purchased through a retailer or online at websites other than www.reparadise.co.
Reparadise product warranties apply only to the original owner and are non-transferable. Reparadise’s warranty is expressly limited to the repair or replacement of a defective component or defective part and is the sole remedy of the warranty. For customers not located within 50 miles of a Reparadise Authorized Service provider, Reparadise will pay up to $150.00 maximum towards a service call. Our warranty does not cover normal wear and tear, improper assembly, maintenance, installation of parts or accessories not originally intended for use with the Reparadise product. The warranty does not apply to damage or failure due to accident, abuse, corrosion, discoloration of paint or plastic, or neglect. Reparadise’s responsibility under this warranty is limited to replacing or repairing at Reparadise’s option. Review the owner’s manual for specific warranty information about each product.
Privacy
Reparadise is committed to ensuring your privacy and protecting your identity. This privacy policy describes how we handle the personal information you provide on this website.
Reparadise collects personal information from the ordering and registration processes and from communications you initiate with us. Reparadise keeps all online customer information confidential, and does not sell or exchange customer information with other companies. Reparadise discloses personal information only to reputable vendors who assist us in processing information or fulfilling customer orders. These vendors are restricted from using the information for any purpose other than to help us provide products and services. Occasionally Reparadise may contact you about new features or products which may be of interest to you, or request your written consent to use some information for marketing or promotional purposes.
This website contains links for your convenience to other websites. These third party websites operate independently and Reparadise does not control these sites.
Your privacy and security are very important to Reparadise. The technology and processes we use maintain the integrity and security of our databases. All data is stored on an access-controlled secured server, with credit card information stored only temporarily until the order is complete. Information is used solely to support your order, to ensure you are satisfied with your purchase, and to ensure we provide you the best products and information you need to enjoy rocking and rolling through your outdoor exploring.
p65 Warning — known by the state of cancer to cause California
WARNING: Some of the products listed/sold by Reparadise contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. None of our products are intended to be used in conjunction with clean drinking water unless stated otherwise. For more info please visit www.p65warnings.ca.gov.